What should the social worker do FIRST when parents express anger and confusion over their child's resistance to authority?

The most appropriate initial step for the social worker in this situation is to discuss the importance of understanding everyone's perspective. Engaging in a dialogue that emphasizes understanding can help de-escalate the emotions present in the parents. It allows the social worker to facilitate a conversation where both the parents’ feelings and the child's resistance are acknowledged. This approach promotes empathy and opens a pathway for communication and reflection about the underlying reasons for the child's behavior.

By prioritizing understanding, the social worker can guide the parents to consider the child’s feelings, motivations, and context, which can lead to more effective solutions. Instead of jumping straight to suggestions about discipline or boundaries, this process fosters a collaborative environment where the parents feel heard. This foundational step is crucial as it sets the tone for further discussion and problem-solving, ensuring that any strategies moving forward are informed by a holistic view of the situation.