What is an appropriate action for a social worker when a client exhibits defensiveness?

When a client exhibits defensiveness, an appropriate action for a social worker is to allow them to express their feelings and validate their concerns. This approach fosters a safe and supportive environment, where the client feels heard and understood. Validation is crucial in building rapport and trust, which can lead to more effective communication and ultimately, better outcomes in the therapeutic process.

By allowing the client to articulate their feelings, the social worker can help the client work through their defensiveness, decreasing their anxiety and creating an opening for more constructive dialogue. This technique aligns with the core principles of person-centered care, which emphasizes empathy, acceptance, and non-judgmental support.

In contrast, challenging the client immediately on their defensiveness could escalate their anxiety and hinder trust, while redirecting the conversation to more positive topics may invalidate their feelings or concerns. Limiting a client's speaking time could create a power dynamic that may increase feelings of defensiveness. The selected approach not only respects the client's emotional state but also helps them engage more effectively in the therapeutic process.